Transit Time
Most of the time, orders will be shipped by the following method:
The delivery times for shipping orders are only guidelines. In case there are unforeseen circumstances, such as inclement weather and natural disasters, you may receive your orders later than expected.
Shipping Method
We ship by FedEx, UPS, USPS, and major carriers depending on what shipping method you choose.
Shipping Cost
We charge $3.99 for purchases less than $50. For transactions greater than $50, shipping is free. Please contact us for shipping rate to Alaska, Hawaii, PR, Guam and any other US Territories of the United States.
Cut Off Times
At enKo Products, all orders placed before 4 PM PST will usually be processed within one business day.
International Shipping
Currently, we are unable to ship internationally but may do so with further expansion of our business.
Keep in mind that we are not responsible for adverse weather conditions, remote delivery locations and carrier delay that could cause your actual delivery time to be slightly longer. Again, we apologize for any inconvenience due to delays and will try to provide the best approximate shipping estimates when requested.
*Excludes Alaska, Hawaii, and US Protectorates.
Return Policy
2-Year Hassle-Free Return if you are unsatisfied and unhappy due to issues with the product.
Defective/Wrong Order Shipped Out
Please contact us immediately along with your order tracking number and any further details regarding your concern. Upon reviewing your concern, we will immediately take action. We will send you a replacement item and take care of any shipping costs which you may incur.
For shipping damages, if the item reaches you in damaged condition, save the shipping carton and notify us immediately. Please do not return the damaged or broken merchandize to us unless you receive our instructions to do so. This is necessary so that you do not lose your right to file a claim. All claims for damaged goods must be made with the carrier within 7 days of the delivery date. We shall not be liable for any special, incidental, or consequential damages.
Buy Back Policy
We do offer a 100% buyback for all unopened products within a year from your purchase date. You can learn more about our 100% buyback guarantee.
All returned merchandise must be returned in the condition it arrived including all original packaging and accessories in order to receive a refund.
Should you need to cancel, please contact us via email at customerservice@enkoproducts.com (If the order has been shipped, you will be charged a restocking fee of 15% of the order and $10 per package.)
If you have any questions on how to return your item to us, contact us :
1-(877) 465-2823
customerservice@enkoproducts.com
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